Privacy Policy — Lotus Villas Resort (Commercial Project)

Last Updated: April 24, 2026

  1. Introduction

Lotus Villas Resort (“we,” “us,” or “our”) is a Florida-based commercial development and resort project offering hospitality-driven amenities, event spaces, commercial services, and related facilities. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit www.lotusvillasresort.com or interact with our commercial, hospitality, or business-related services.

We comply with applicable Florida and federal laws, including the Florida Information Protection Act (FIPA), Fla. Stat. §501.171, and the Florida Deceptive and Unfair Trade Practices Act (FDUTPA).

By using this website, you agree to the practices described in this Privacy Policy.

  1. Information We Collect
  2. Information You Provide

We may collect personal information when you:

  • Submit a commercial inquiry
  • Request information about resort facilities, event spaces, or commercial offerings
  • Register for updates, newsletters, or promotional materials
  • Request pricing, availability, or partnership information
  • Schedule a tour or speak with a representative
  • Participate in promotional events or digital campaigns

This may include:

  • Name
  • Email address
  • Phone number
  • Business or organizational affiliation
  • Country or state of residence
  • Areas of interest (events, hospitality, commercial services, partnerships)
  • Any message or details you voluntarily provide
  1. Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Device and browser information
  • Pages viewed and time spent
  • Referral sources
  • Cookies, analytics data, and tracking pixels
  1. Information from Third Parties

We may receive information from:

  • Digital advertising platforms
  • Social media channels
  • Marketing partners
  • Event or hospitality booking platforms
  1. How We Use Your Information

We use personal information to:

  • Provide information about commercial, hospitality, or resort-related offerings
  • Respond to inquiries and schedule appointments or tours
  • Deliver marketing communications and promotional materials
  • Improve website performance and user experience
  • Analyze traffic, engagement, and campaign effectiveness
  • Support commercial operations, partnerships, and business development
  • Comply with legal and regulatory obligations

We do not sell personal information.

  1. How We Share Information

We may share information with:

  • Marketing agencies and CRM platforms
  • Website hosting and analytics providers
  • Hospitality, event, or commercial service partners
  • Legal, financial, and compliance advisors
  • Affiliated development or management entities
  • Government agencies when required by law

We do not share personal information with unaffiliated third parties for their independent marketing.

  1. Data Security (FIPA Compliance)

We maintain reasonable administrative, technical, and physical safeguards to protect personal information as required by FIPA.

Security measures may include:

  • Encrypted data transmission
  • Secure servers and firewalls
  • Access controls and authentication
  • Employee confidentiality protocols

No system is completely secure, but we take commercially reasonable steps to protect your information.

  1. Data Breach Notification

If a breach involving personal information occurs, we will:

  • Investigate promptly
  • Notify affected individuals within 30 days, unless an exception applies
  • Notify the Florida Attorney General if more than 500 Florida residents are affected
  1. Cookies and Tracking Technologies

We may use:

  • Cookies
  • Google Analytics
  • Facebook/Meta pixels
  • Retargeting and remarketing tools
  • Session tracking technologies

You may disable cookies through your browser settings, though some features may not function properly.

  1. Email and SMS Communications

If you provide your contact information, you may receive:

  • Project updates
  • Commercial announcements
  • Event and hospitality information
  • Marketing and promotional messages

You may unsubscribe at any time.

  1. Children’s Privacy

This website is not intended for children under 13, and we do not knowingly collect information from children.

  1. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.

  1. Your Rights

Depending on your jurisdiction, you may request:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of your information (subject to legal exceptions)
  • Opt-out of marketing communications

Requests may be submitted using the contact information below.

Lotus Villas Resort 

2100 Salzedo St, Suite 303A

Coral Gables, FL 33134

321-401-7092

Info@northagegroup.com

  1. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date will reflect the most recent revision.

  1. Cookie Policy

Lotus Villas Resort uses cookies and similar tracking technologies to enhance website functionality, analyze performance, and support marketing activities. Cookies allow us to recognize your device, understand how visitors interact with the website, and improve the overall user experience.

 

Types of Cookies We Use

  • Essential Cookies — Required for core website functions such as navigation, security, and form submissions.
  • Analytics Cookies — Used to measure traffic, user behavior, and engagement (e.g., Google Analytics).
  • Marketing & Advertising Cookies — Used for retargeting, campaign measurement, and personalized advertising through platforms such as Google, Meta, and other digital networks.
  • Functionality Cookies — Enhance user experience by remembering preferences or settings.

How You Can Manage Cookies

You may control or disable cookies through your browser settings. Most browsers allow you to:

  • Block all cookies
  • Block cookies from specific sites
  • Delete existing cookies
  • Receive alerts before cookies are stored

Please note that disabling cookies may affect website performance or limit certain features.

Third-Party Tracking

We may allow third-party service providers to place cookies or tracking pixels on our website for analytics, advertising, or performance measurement. These providers may collect information about your online activities over time and across different websites.

We do not control third-party cookie technologies and encourage you to review their respective privacy policies.

  1. Data Retention & Destruction Policy

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

  • Responding to inquiries
  • Supporting commercial operations
  • Maintaining accurate business records
  • Complying with legal, regulatory, and contractual obligations
  • Improving website performance and marketing effectiveness

 

Retention Periods

Retention periods may vary depending on the type of information:

  • Inquiry and contact form data: retained for marketing, follow-up, and business development purposes
  • Commercial or hospitality-related communications: retained as required for operational and compliance needs
  • Analytics and website usage data: retained according to the policies of our analytics providers
  • Legal, financial, or compliance records: retained in accordance with applicable Florida and federal requirements

Data Destruction

When personal information is no longer required, we will securely dispose of or anonymize the data using commercially reasonable methods consistent with:

  • Florida Information Protection Act (FIPA)
  • Industry-standard security practice
  • Applicable federal regulations

Destruction methods may include secure deletion, anonymization, or other appropriate measures to prevent unauthorized access or use.

  1. ADA Website Accessibility Statement 

Lotus Villas Resort is committed to ensuring that our website is accessible to all individuals, including people with disabilities. We strive to provide a digital experience that is user-friendly, inclusive, and aligned with applicable accessibility standards.

We are continually improving the accessibility of www.lotusvillasresort.com to ensure we provide equal access to all visitors, including those who rely on assistive technologies such as screen readers, keyboard navigation, voice recognition software, magnification tools, and alternative input devices.

Accessibility Standards

Our goal is to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which outline best practices for making web content more accessible to individuals with disabilities, including:

  • Visual impairments
  • Hearing impairments
  • Motor or mobility limitations
  • Cognitive or neurological conditions

We regularly review our website to identify and address accessibility issues.

Ongoing Efforts

To support accessibility, we:

  • Conduct periodic accessibility audits
  • Implement updates to improve usability and compatibility
  • Review new content and features for accessibility compliance
  • Train team members and partners on accessibility best practices
  • Work with third-party vendors to ensure accessible integrations whenever feasible

Third-Party Content

Our website may include links to third-party platforms, booking engines, or external resources. While we strive to ensure accessibility across our digital ecosystem, we do not control the accessibility of third-party content or services.

Feedback and Assistance

We welcome feedback on the accessibility of our website. If you encounter any barriers or require assistance accessing information, please contact us:

Accessibility Support 

Email: Info@northagegroup.com

Phone: 321-401-7092

Address: Lotus Villas Resort, 2100 Salzedo St, Suite 303A, Coral Gables, FL 33134

When contacting us, please include:

  • The page or feature you were trying to access
  • The nature of the accessibility issue
  • Any assistive technology you were using (optional)

We will make every reasonable effort to address your concerns promptly.

Commitment to Improvement

Accessibility is an ongoing effort. Lotus Villas Resort is committed to maintaining, updating, and improving our website to ensure an inclusive experience for all visitors.